Shipping Policy

Thank you for choosing our clothing website. We aim to ensure that your shopping experience is as smooth as possible, from the moment you place an order to the moment it arrives at your doorstep. Please review the following shipping policy for all the details.

1. Processing Time

Regular Orders: Orders placed before 3:00 PM (Monday - Friday, excluding holidays) will be processed within 1 - 2 business days. If you place an order during weekends or holidays, processing will begin on the next business day.

High - Volume Periods: During peak shopping seasons like holidays or special sales events, the processing time may be extended to 3 - 5 business days due to the large number of orders. We will do our best to keep processing times as short as possible and will notify you via email if there are any significant delays.

2. Shipping Methods and Delivery Times

Domestic Shipping:

Standard Shipping: Delivery usually takes 3 - 7 business days, depending on your location within the country. The cost for standard shipping is calculated based on the weight of your order and will be displayed at checkout.

Express Shipping: With express shipping, you can expect your order to arrive within 1 - 3 business days. The express shipping fee is higher than standard shipping and will also be shown at checkout.

International Shipping:

International Standard: Delivery times can range from 7 - 14 business days, but this can be affected by customs clearance and the destination country's postal service. The shipping cost varies based on the destination, weight, and dimensions of the package and will be calculated during checkout.

International Express: This service typically delivers within 3 - 7 business days, subject to customs processes. The express international shipping fee is based on the destination and the size/weight of the order and will be presented at checkout.

3. Shipping Rates

Calculation Basis: Shipping rates are determined by multiple factors including the weight of the order, the shipping destination, and the chosen shipping method (standard or express). For example, a heavier package or a more distant location will generally result in a higher shipping cost.

4. Shipment Confirmation and Tracking

Confirmation Email: Once your order has been shipped, you will receive a shipment confirmation email. This email will include important details such as the tracking number and the name of the shipping carrier.

Tracking Your Order: You can track the progress of your order using the provided tracking number on the shipping carrier's official website. The tracking information usually becomes available within 24 hours after the order has been shipped.

5. Customs, Duties, and Taxes (for International Orders)

Responsibility: As the customer, you are responsible for any customs duties, taxes, or other fees imposed by your country's customs authority. These charges are not included in the shipping cost or the product price and are levied during the import process.

Estimation: We are unable to estimate the exact amount of customs duties and taxes you may be required to pay. It is advisable to check with your local customs office for more information on potential charges before placing an international order.

6. Damages and Lost Packages

Damaged Packages: If you receive your order in a damaged condition, please contact us immediately at luronstore@gmail.com. Provide us with detailed photos of the damaged item and the packaging. We will work with you to resolve the issue, which may involve filing a claim with the shipping carrier or providing a replacement or refund.

Lost Packages: In the rare event that your package is lost during transit, please contact us. We will initiate an investigation with the shipping carrier. If the carrier confirms that the package is lost, we will either reship the order or issue a refund, depending on your preference.

7. Order Changes and Cancellations

Before Shipment: If you need to change your order (such as the size, color, or quantity of an item) or cancel it altogether, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.

After Shipment: Once your order has been shipped, it may not be possible to make changes or cancel the order. In this case, you will need to follow our return policy (which can be found separately on our website) if you are not satisfied with the item.